This Privacy Policy explains how Floral Bliss processes personal data in connection with its website, consultations, bookings, and floral services for weddings and events in Hong Kong and nearby areas.
We may collect contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and technical data such as device and usage information. Where a user provides floral preferences, venue details, or event timing, we process that information to prepare quotations, confirm arrangements, and carry out the requested service.
We receive personal data when users submit an inquiry, arrange a consultation, place or confirm an order, communicate by phone or form, or provide details during planning and delivery. We may also collect limited technical information automatically through the website and related service tools.
We may use session cookies to support navigation and form use, and persistent cookies to remember basic preferences. Cookies may also be used for site performance, security, and limited analytics. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
Users can usually block, delete, or restrict cookies through their browser controls. Some site functions may not work properly if certain cookies are disabled. Where the website uses preference or analytics tools, users may be able to manage those settings through the browser or device used to access the site.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm dates and deposits, plan floral designs, coordinate delivery and setup, process payments, maintain records, manage the website, improve service quality, and meet legal or accounting obligations. We may also use limited technical data to protect the site from misuse and to understand basic site performance.
We may share personal data with trusted service providers that support website operation, communications, payment processing, record keeping, delivery coordination, or other administrative functions. We may also share information with venue or event partners when needed to complete a confirmed floral project. These parties are expected to use the data only for the relevant service and to protect it appropriately.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, or where disclosure is needed to protect our rights, customers, or the security of our services. We do not sell personal data.
Subject to legal limits, individuals may ask to access, correct, or delete their personal data, or object to certain processing. Where consent is used as a basis for processing, it may be withdrawn for future processing. Some requests may be declined if retention or disclosure is required by law or necessary to complete a transaction.
To make a privacy request, provide enough detail for us to identify the data involved and the type of request being made. We may ask for additional information before responding. We aim to handle requests within a reasonable period and in accordance with applicable requirements.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
